As Microsoft begins to roll out CRM 2013 we are sad to say that their pricing may be driving out some of the tiny businesses that can benefit from the Microsoft CRM 2013 solution. We have a number of small / tiny clients that are in the 3-5 person licenses, and now it appears that Microsoft will force them out by mandating that a minimum of 5 Professional licenses be required. Most of these “tiny” businesses are less than 10 MUSD per year and it will just not fit in their budget to allocate $325/ month ($3900/year) for the Microsoft solution. We can see why Microsoft has gone that way in that support costs are probably higher, and the revenue from them is tiny compared to Microsoft’s total, but we hate to see some client being locked out.
So for those not willing to pay $3900+/ year for their CRM solution we are looking at some alternates that are not as elegant, or as all encompassing, but may be able to give tiny companies a tool that is useful and modern.
OneNote little known Office Application may be the most under utilized program in the Microsoft Office Suite. It is great for taking notes, organizing different pieces of information, and many more possibilities. In the video below we try to show you some of the possibilities.
OneNote is a powerful but relatively little used Application. It can help boost productivity by organizing information in a structured manner and being able to share information across multiple users concurrently. Brought to you by www.njsbsguy.com helping you do more.
Lync Desktop sharing allows you to connect to your customer’s or co-workers desktops. Share your desktop, application. or request remote control on their desktop. This is one of the features that can be very useful to Office365 subscribers. You can share your desktop or individual application, or you can have an external user share their desktop or application. You can even request remote control and remotely run their desktop.
This can be a huge. We have one client who is a CPA and by using Microsoft Lync they can connect to the clients desktop, view the accounting program, and offer suggestions or solutions to the customers problems. The benefits the customers by having faster response from the accountant, and helps the CPA by eliminating a trip to the clients that may take 20-40 minutes each way. Lync Desktop sharing may pay for your entire Office365 subscription.
Lync is a very powerful tool, but sometimes you want to include others outside your organization. There are two ways to do this. The simplest is to send an invite to those users and they will use the web driven interface. This allows them to see your meeting, but unless you have a dial in number for the conference call, they cannot use the audio and video portion of your Lync Meeting. The solution is to use a slimmed down version of Lync 2010 that will allow those users to participate via speakers & microphone on their PC.
Outlook 2010 has a number of new features and is (in our opinion) a reason you should upgrade to Office 2010.
1) Outlook can now connect to multiple Exchange accounts. While it may seem odd, we do have a number of clients that want to keep multiple Exchange accounts. Up till now they had to set up individual profiles, closing and re-opening outlook to switch accounts. Now you simply add it as another account in Outlook.
2) Managing large volumes of e-mail. The conversation view in Outlook 2010 improves the tracking of e-mail conversations — reducing information overload. Entire conversations can be moved or categorized with a few clicks. And, new conversation management tools enable you to save valuable inbox space by turning dozens of e-mails into just a few conversations using the new Clean Up feature. The Ignore feature sends an entire conversation to your Deleted items.
3) A much improved Search feature. With Outlook 2010, you can easily sort through high volumes of data. The enhanced Search Tools provide you with ways to quickly find and manage large quantities of e-mail, calendar, task and contact items.
4) Stay Connected. Outlook 2010 is your hub for colleagues, customers, and friends. Use Outlook Social Connector to quickly view history of e-mails, meetings or attachments you receive from individuals. Get additional information about people, such as mutual connections and other social information, through SharePoint My Site, Windows Live™ or other popular third-party sites, to stay on top of your business and social circles.
We recently had a client subscribe to Office 365 and in setting up the users, one users computer would not load the Lync 2010 program. We tried several things, including logging off and logging in as Administrator with a new profile, but it would always show in Task Manager as running using 25-50% of the CPU, but the memory would hold at a set value. After searching the web, we found some direct download links that did not have the same problems. The links are below:
We have removed the links as Microsoft has removed them. You should likely upgrade to Office/ Lync 2013
For 32 bit Operating System:
For 64 bit Operating System: